Managing Difficult Conversations with Confidence

Summary

Most of us want to avoid difficult conversations because they make us feel uncomfortable and can be awkward for all involved.  However, the most effective leaders possess the ability to confront challenging situations head-on, before they lead to bigger issues.

Join us to learn proven skills that will enable you to address any issue – no matter how sensitive – quickly and with confidence. You'll master new approaches that turn tough conversations into positive, productive experiences for all involved.

In our 60-minute program you'll discover:

  • How negative self-talk can derail important conversations
  • Successful approaches for responding to difficult situations
  • Strategies to overcome discomfort and get to a successful resolution
  • How to avoid making assumptions and see situations from all angles
  • Proven techniques for delivering honest feedback that defuses conflict

  • Bonus: Event Activity Worksheet & Post-event Test Your Knowledge Quiz

Program Highlights

Strategies to Successfully Lead a Difficult Conversation

  • Steps for preparing to hold a difficult conversation
  • Keys to conducting sensitive discussions on any topic
  • Tips for managing emotions on both sides
  • Finding the right words in the moment, and words to avoid
  • Sync nonverbal and verbal communications to prevent confusion

Conversation Best Practices: Encourage Open Lines of Communication

  • Identifying the desired outcome before you have the conversation
  • Creating the right environment for holding a difficult conversation
  • Avoid the blame game and work together to find a positive outcome
  • How to shift reactions into responses for more productive talks

Question and Answer Session - Your specific questions & unique challenges will be addressed!

Program Benefits

In this engaging, 60-minute event you will learn strategies to help you manage difficult conversations with ease while still keeping your professional relationships intact. Plus, gain a variety of communication strategies to keep in your back pocket to use in any difficult situation.

If you'd like this program customized for your organization, call us at 1-800-964-6033. We're certain we can fulfill your training needs, while making it fit in your budget!

About the Speaker

Michelle Coussens
Michelle Coussens

Michelle Coussens is a dynamic and inspiring business strategist, renowned for her compelling speeches and transformative insights. With a wealth of experience in talent management, business strategy, and operational effectiveness,... Michelle captivates audiences across diverse organizations, empowering women to lead with confidence and clarity. She has delivered thousands of signature speeches and training sessions, both online and in person, leaving a lasting impact on her listeners. Michelle’s practical expertise spans crucial HR topics, including job design, recruiting, onboarding, training and development, performance management, and succession planning. Her engaging approach and actionable advice make her a sought-after speaker and trusted advisor for women leaders striving to excel in their careers.